Support & Warranty
The cycle does not end at delivery.
A supplier proves itself in technical support, not at the signing of the contract.
Support is provided by a dedicated team from our company, ensuring direct access to the people behind your deployment. Whether you need technical assistance, warranty support, or spare parts, we’re here to help. Contact us using the contact form, and we’ll respond within one business day.
Direct factory warranty
Every Liby device carries a direct factory warranty, held for the full term of each contract.
Training included
We run a training programme in artificial intelligence and community digitalization, available online and in person. We design practical learning paths that take people, institutions and entire communities from digital fundamentals to the real use of AI tools in their day-to-day work.
How to request support
Submit your request using the contact form and select “Support” as the subject. To help us resolve your issue as quickly as possible, please include:
- Device model and serial number (or asset tag)
- Number of devices affected
- Whether the issue affects one device or multiple devices
- The deployed image or configuration, if applicable
- A brief description of the issue and any troubleshooting already performed
Fleet and deployment support
If your request relates to an active deployment, let us know which project or rollout the devices belong to. Our team can quickly trace each device to its original configuration, deployment, and support records, allowing us to resolve issues faster through a single point of contact.
Warranty and spare parts
Warranty claims and spare parts are handled by the same team. Coverage terms are set out in the warranty policy.
Authorized workshops
For repairs that need to be handled in person, tell us where you are and we will email you the details of your nearest authorized workshop.
Downloads
Access the latest product datasheets, technical documentation, drivers, firmware, and other resources on our Downloads page.