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Get your unlock code

If your device shows a lock screen, enter the three values it displays and we will give you the code that releases it.

  1. Read the lock screen

    The locked device shows its serial number and two short codes.

  2. Enter the three values

    Copy them exactly as they appear, including letters.

  3. Type the code into the device

    The code is single-use and only works on that device.

All three values appear on the locked device’s screen. Enter them exactly as shown — do not convert or reformat them.

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